In IT processes and services unplanned interruptions and incidents can cause a great deal of annoyance. This is why incident management tools like Squadcast are crucial for DevOps and IT teams to better handle their services and processes. In a fast-paced digital environment incident response and management are critical for ensuring the reliability of online services.

While Squadcast has gained recognition for its incident management capabilities, there are a few drawbacks to it that make it important for users to explore alternative solutions that may better suit their team’s needs. In this article, we’ll delve into some of the top Squadcast alternatives and attempt to offer a comprehensive overview of these great incident management tools to keep your operations running super smoothly.

What is Squadcast?

Squadcast is a widely used incident management and response platform that was designed to help organizations effectively detect, respond to, and resolve incidents, ensuring the reliability and availability of their digital services.

Squadcast provides a centralized system for monitoring and managing incidents and reliable on-call functionality allowing teams to collaborate, communicate, and streamline their response efforts. It also enables seamless integration and different alerting methods. However, there are a lot of other tools that do exactly this and more. Here are some of the best Squadcast alternatives available out there.

10 Great Squadcast Alternatives

1.PagerDuty

PagerDuty is a popular incident management tool that utilizes machine learning and data science technologies and combines them with its incident management features. PagerDuty is a great Squadcast alternative primarily for DevOps teams and IT professionals who are looking for a tool that is reliable and proactive in tracking and reporting incidents. Any issues that crop up can easily be tracked and resolved by such reliable and effective incident management features. PagerDuty also integrates well with a lot of third-party apps and APIs. Some of the features of PagerDuty include:

Unlimited schedules, international notifications (SMS) and escalation policies.
Chat and email support.
Process automation.
Notification and reliable incident reporting.
One event routing rule.

PagerDuty has a free plan for up to five users, while paid plans start from $21 per month per user.

2. New Relic

New Relic is a tool that offers great incident management tools for businesses and teams to handle any set of issues that affect the performance of any programs, applications or systems. It is a widely trusted and highly used incident management tool that is used by many engineers and developers to gain real-time insights and track issues.

New Relic provides targeted and quality alerts that give clear info on issues, to make rapid responses possible. And to reduce alert fatigue New Relic has a clever way of prioritizing issues based on how critical the issue is. You can also configure the alerts to help your agents prioritize incidents that are more critical. Some of the features of New Relic include:

Allows unlimited basic users.
Have unlimited hosts and CPUs.
Lets you use custom charts and features non-quickstart dashboards.
Eligibility for more add-ons.
Provides reliable support 24×7.

Prizes for New Relic start at $99 per user per month.

3. SolarWinds Service Desk

Solar Winds Service Desk provides an incident management solution that helps internal IT teams resolve incidents and outages. It is a very flexible and capable tool that works equally well for all the departments of the organization or project in managing tickets, submitted from different platforms like service portals, mobile apps, email or phone. This Squadcast alternative features incident life cycle management visualization issue escalation and a very comprehensive dashboard. Its other features are:

Provides optional onboarding services.
Enables running satisfaction surveys.
Allows you to monitor compliance risks.
Digital asset management.
Great community and email support.

This tool offers a 30-day free trial, with paid plans that start at $39/month.

4. SysAid

SysAid is an IT service management platform and a worthy Squadcast alternative that encompasses incident management as a vital part of its suite. It offers a comprehensive array of tools and functionalities designed to streamline IT operations. SysAid is also perfectly aligned with ITIL best practices and ensures structured and efficient workflows. Some of its best features include:

Robust and feature-rich ticketing system.
Lets you connect to thousands of additional applications.
Prebuilt integration with Jira, Azure, Slack, Okta and more.
Automated task management and incident resolution processes.

For SysAid pricing, you can request their team.

5. Splunk On-Call

Formerly known as VictorOps, Splunk On-Call is an incident management and collaboration platform designed for DevOps and IT teams. It is a Squadcast alternative that focuses on and excels at real-time incident response, enabling teams to manage on-call schedules, streamline alerting, and foster effective collaboration during incidents. Some of the features that make Splunk a great alternative include:

Features a streaming analytics architecture.
Provides post-incident reviews.
On-call scheduling features.
Supports up to 10 users.
Additional automation like rule-based routing.

Splunk On-Call has a 14-day free trial and plans starting at $5 per user per month.

6. Zendesk

Zendesk is a widely used customer service and support platform that provides comprehensive incident management features for effectively handling and resolving issues and tickets. It enables team collaboration on incidents and communication with affected users across channels, to identify track and fix issues. With extremely easy implementation and great native features, it is one of the best alternatives to Squadcast alternatives available. Its features are:

Immediate timely alerting.
Great reporting and analytics features.
Custom contact form.
Creates tickets automatically.
Features a unified agent workspace.

Zendesk has a 14-day free trial and paid plans starting at $19 per agent per month.

7. HaloITSM

HaloITSM is an IT service management platform that includes robust incident management capabilities, focusing on streamlining IT operations and incident resolution. It has a robust suite of features like highly usable incident tracking and a comprehensive ticketing system. HaloITSM also offers good self-servicing options and a knowledge base that lets users easily resolve issues independently. Its key features include:

Service level agreement management.
Robust reporting and analytics capabilities.
Integrates well with Office365, Azure DevOps, Microsoft Teams and more.
Provides workflow automation.

HaloITSM offers a 30-day free trial and paid plans starting at $29 per user per month.

8. Spiceworks

Spiceworks is a free IT management platform offering an array of tools, including incident management functionalities, tailored for smaller businesses and IT departments. Spiceworks has a cloud-based help desk system that makes it a great alternative to Squadcast. They use ads for revenue so, Spiceworks users have to adjust with banner ads that populate the interface.

Spiceworks also lets users configure the cloud-based tool with automated escalation processes and custom alerting. Additionally, it also features a mobile app, reporting, and access to Spiceworks IT community forum for reliable support. Some of the features of Spiceworks that make it a great Squadcast alternative are:

Reliable and secure remote support session capabilities.
Supports usage on multiple sites.
Features good IT asset management and Ticket management.
Provides custom reports.

Spiceworks is completely free to use and also has a free cloud help desk.

9. NinjaOne

NinjaOne is a popular Squadcast alternative that is designed especially with IT, network security and DevOps teams in mind, catering to internal IT departments and MSPs or managed service providers. NinjaOne lets you monitor IT infrastructures and build custom alerts suited for network devices, Windows servers, cloud infrastructures and more. Within these applications, you can also monitor info like running processes, disk usage, encryption status, user logs etc. Some of the best features include:

Provides automated incident management.
Reliable Ninja data protection.
Provides free onboarding.
Customize alerts for resolving issues before escalation.

For pricing info contact NinjaOne and get a custom plan. NinjaOne also provides a free trial for 14 days.

10. ManageEngine ServiceDesk Plus

ManageEngine ServiceDeck Plus is a software from the IT management division of Zoho Corporation, that provides incident management system that works extremely well for tracking and resolving outages and issues.

ManageEngine has multichannel support and provides features like reporting and analytics, customizable workflows, ITSM workflow tools etc. Other major strengths include:

Native integrations.
Enables incident life cycle management.
Has a web-based portal.
Allows automation for notifications.
SLA or service level management.

ManageEngine provides a 30-day free trial and paid plans starting at $10 per user per month.

7 More Alternatives to Squadcast

Conclusion

It is evident how critical incident response and management are for ensuring the reliability of your online services. While Squadcast has gained recognition for its innovative incident management capabilities, it’s essential to explore alternative solutions that may better suit your team’s needs, as there are a plethora of great solutions to choose from.

In this article, we have explored a range of top Squadcast alternatives, each offering unique features, advantages, and pricing options. By considering these alternatives, you can tailor your incident management strategy to better fit your organization’s specific needs while ensuring smoother operations and reducing the risk of any major hiccups.